Your Customers Are Walking Out the Door.
We Bring Them Back.
Most restaurants lose 70% of first-time guests forever. RestaurantHQ's Loyalty & Retention system turns one-time visitors into lifelong regulars.
Most restaurants are operating blind. Without a customer database, every day starts from zero.
- You don't know who your customers are
- You don't know who came last week
- You don't know who hasn't been back in 60 days
- You can't follow up because you have no data
You get hundreds of new guests per month. They eat, they leave, they disappear. This is the largest lost revenue opportunity in restaurants.
- No SMS follow-up after their visit
- No loyalty program to reward return visits
- No reactivation system for lapsed guests
- No reason for them to choose you over competitors
The data behind turning first-timers into regulars. Every visit matters, but the third visit changes everything.
Once a customer returns for a third time, they are roughly 70% likely to return for a fourth — making them a regular.
Build a real customer database. See who visited, when, how often, and what they spend. No more operating blind.
Punch card to VIP status to points system. Customers earn rewards on every visit, giving them a reason to come back.
Customers scan their receipt to earn points automatically. No manual entry, no friction, no staff training needed.
Link family members to one rewards account. When one member visits, the whole family benefits and earns.
See visit frequency, spending patterns, VIP status, and identify customers at risk of churning before it's too late.
Simple member lookup by name, phone, or 4-digit code. Check customers in and manage rewards in seconds.
See everything at a glance — visit frequency, active specials, loyalty members, page views, and your top customers. Know exactly where your business stands, every single day.
- Visit frequency tracking from first-timer to loyal regular
- Total members, VIP count, and rewards redeemed
- Top customers ranked by lifetime points
- Page views and site analytics at a glance
Pull up any customer in seconds. See their photo, visit history, points balance, family members, and staff notes — all in one place. Your staff can deliver personalized service that makes guests feel like regulars from day one.
- Photo, contact info, and member code at a glance
- VIP status, current points, and lifetime engagement
- Family members linked to the same rewards account
- Redemption history — see what they've earned
Your staff can add private notes to any customer — favorite dish, dietary preferences, special occasions, even tipping habits. Combined with a complete activity log of every receipt scan, point earned, and reward redeemed, your team always knows the full story.
- Staff notes: "Favorite dish — Steak, medium rare"
- AI receipt scanning with fraud detection
- Full activity log with approve/deny controls
- Undo points and visit tracking for accuracy
Your customers get a beautiful, fast mobile website with daily specials, your full menu, one-tap ordering, location info, and their loyalty rewards card — all accessible from their phone. No app download required.
- Daily specials with photos, descriptions, and prices
- Loyalty rewards card with punch tracking and VIP points
- AI receipt scanning — snap a photo, earn points instantly
- No app to download — works in any browser
See exactly how many customers are at each stage of the journey — from first-timer to loyal regular. Identify your top customers, track visit frequency distribution, and watch your retention metrics improve week over week.
- Total members, VIP conversion rate, and average visits
- Top 20 customers ranked by lifetime engagement
- Visit frequency distribution — see the Three Visit Rule in action
- Average points per member across your entire base
increase in repeat visits for restaurants using loyalty programs
more expensive to acquire a new customer than retain an existing one
increase in profits from just a 5% improvement in customer retention
We set up your branded rewards program, customer database, and mobile website in 48 hours. No tech skills required.
Staff uses the dashboard to check in guests and enroll them in rewards. Customers earn punches on every visit.
Track your Three Visit Rule metrics. See first-timers become regulars. Watch your revenue grow month over month.
No contracts. No hidden fees. Cancel anytime.
- Mobile-first customer website
- Advanced loyalty & rewards program
- AI-powered receipt scanning
- Owner dashboard & analytics
- Customer insights & reporting
- Family accounts
- 1 location included
- Everything in Standard
- SMS campaigns & follow-ups
- Advanced automations
- Email marketing
- Voice AI hostess
- Priority support
- Custom integrations
Start Building Regulars.
See it in action — we'll show you exactly how RestaurantHQ turns first-time visitors into lifelong regulars.