The challenges you face. The solutions we built.
Every feature in RestaurantHQ exists because restaurant owners told us they needed it. Here's how we solve the problems that cost you customers and revenue every day.
67% of first-time diners never return
That's not a traffic problem — it's a retention problem. Most restaurants spend heavily on marketing to get customers in the door, but have no system to bring them back. RestaurantHQ fixes that.
Common problems RestaurantHQ solves
First-timers don't come back
Solution: The punch card gives every first-time customer an immediate reason to return. After their first visit, automated SMS nudges at 7, 14, and 21 days keep them engaged until they come back for punch #2.
Loyalty platforms are too expensive
Solution: Most charge $200-500/month with annual contracts and per-transaction fees. RestaurantHQ is $97/month flat. No contracts, no setup fees, no hidden costs. Every feature included from day one.
No way to track who's coming back
Solution: Every check-in builds a customer profile — visit count, punch status, points balance, weekly streak, family members, and staff notes. You know your customers by name and by habit.
Staff can't remember every regular
Solution: The Members In-House page shows who's checked in right now with their photo, VIP status, and visit history. Staff notes like "allergic to shellfish" or "prefers booth by window" are always visible.
No time for manual follow-ups
Solution: SMS campaigns run on autopilot. 8 campaign types fire based on customer behavior — punch earned, VIP unlocked, gone inactive, streak at risk, reward available. Set it once and it works forever.
Tools built for e-commerce, not restaurants
Solution: RestaurantHQ was built by a restaurant owner specifically for restaurants. Punch cards, daily specials, menu pages, receipt scanning, family dining — not email drip campaigns and shopping carts.
Built for the way restaurants actually work
Turn game-day crowds into weekly regulars
Sports bars live on regulars. RestaurantHQ helps you identify who comes every week, who stopped, and who needs a nudge. The weekly streak feature creates friendly competition among your most loyal patrons. SMS win-back campaigns re-engage customers who've gone quiet.
See how it works
Families earn together — and come back together
Family rewards is built for you. Link Mom, Dad, and the kids to one shared account. Everyone's visits count toward the same punch card and point balance. Families unlock VIP faster, earn rewards faster, and become your most valuable repeat customers.
Learn about Family Rewards
Your regulars deserve to be rewarded
Pizza shops thrive on repeat orders. The microsite puts your specials, full menu, and call-to-order button on your customer's phone — no app download needed. Receipt scanning lets customers earn points on takeout and delivery orders.
See the microsite
Build a morning routine your customers can't break
The weekly streak feature is perfect for daily/weekly visitors. When regulars see "8-week streak," they don't want to break it. Streak-at-risk SMS on Thursday reminds them to stop in before the weekend. It creates a habit loop that drives consistent traffic.
Learn about SMS campaigns
Whether you're new or established
Just Opened
Start building your customer database from day one. Every visit is tracked. By the time you've been open 3 months, you'll know exactly who your regulars are and how often they come back.
Growing & Busy
You know you have regulars, but you can't track them. RestaurantHQ turns "I think they come in a lot" into real data — visit frequency, spending patterns, and engagement metrics you can act on.
Switching Platforms
Tired of overpaying for a loyalty platform that does half of what you need? RestaurantHQ gives you more features for a fraction of the cost. Setup takes 15 minutes, not 15 days.
Multi-Location
Our Agency Plan lets you manage multiple restaurants from one dashboard. Each location gets its own microsite, rewards program, and custom domain. Add locations at $50/month each.